Frequently Asked Questions
Are you insured and bonded?
Absolutely. The safety of your home and your possessions is our top priority. We carry $300,000 in liability insurance, and we’ll be happy to provide a copy of our certificate of insurance at your request
Are you a franchise?
No. But we’re just as professional—often more so. And we have the freedom to provide you with more customized services. What’s more, we usually offer lower prices.
Do your employees speak English?
Yes. We require every employee to be able to communicate in English.
Do you take credit cards?
Yes. We accept: Visa, MasterCard, American Express and Discover.
Do I have to sign a long-term contract?
No. You can cancel any time you wish.
How and when will I pay for your service?
You will always pay at the time of service. It is up to you if you prefer to leave check or cash on a counter, or simply pay by your MasterCard, Visa or Discover card, as long as it is that same date.
What in case I am not 100% happy with your service?
You have 24 hours to call us. Our team will come back and fix all the issues. And of course, you will not pay this time.
Is there a specific day or hour you will come to clean?
We will show up on the same day every week or every other week – it depends on if you asked for a weekly or bi-weekly service. But we cannot guarantee a specific hour.
Do you provide a Saturday or Sunday service?
No, we do not. We think Saturdays and Sundays are days for rest for all of our clients and employees.
Are my pets any obstacles?
Of course, not! Additionally, if you have any special instructions, we will note them on our work orders for our employees. We will only ask you to secure your guard dogs before we come.
Is my presence required during the cleaning service?
No, it is not. Usually, our clients leave us keys and code for their security alarm. We have trained, screened, and trusted cleaning crew, so all of your possessions are safe with us.
I am not sure if my key is safe?
We keep all keys in a secure place and, instead of your address or name, we will use a special code to recognize your key.
May I ask for the same cleaning crew each time?
We will assign the same crew for your weekly or bi-weekly service. There may happen we will send different employees, but we guarantee the same great cleaning service.
Who provides the cleaning products, cloths and equipment?
We provide the equipment– the best tools available in the residential cleaning industry, regardless of cost. We disinfect and replace tools frequently, and our crews carry backup equipment.
We ask our clients to provide cleaning cloths and cleaning products. We’ve learned many of our clients prefer specific product brands or types they’d like us to use—all-natural or hypoallergenic, for example. Some of your home’s surfaces may require special cleaning products. We’d be pleased to recommend the best. Just ask us.
What with skipping, rescheduling or canceling my cleaning service?
We accept 24 hours’ notice if you would like to cancel, reschedule or skip your cleaning service.
May I ask for extra tasks or services?
If you have any extra tasks, simply call us in advance. We are here for you and will be happy to help you with almost any service. But, though, we do not do laundry and ironing.
Do I need to tip the cleaning crew?
Tips are not required, but we are sure, our employees will appreciate them.